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From: "Childers, Barbara S. (CMS/CMHPO)" <[log in to unmask]>
To: "Childers, Barbara S. (CMS/CMHPO)" <[log in to unmask]>
Importance: high
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Date: Mon, 11 Jun 2012 06:53:50 -0400
Subject: HHS NEWS: New consumer assistance grants will give states more
 resources to help consumers get and keep health coverage
Thread-Topic: HHS NEWS: New consumer assistance grants will give states more
 resources to help consumers get and keep health coverage
Thread-Index: Ac1HwHewa03tOmp1SuakUuJxFZh3Kg==
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Good morning again,
Please see the news release below regarding new Consumer Assistance Program=
 (CAP) grants available to states.  The WV CAP is operated out of the WV Of=
fice of the Insurance Commissioner, Consumer Service Division.  There is a =
link below to more information on CAP in WV.  If you have any questions, pl=
ease let me know!
Sincerely,
Barbara


[cid:[log in to unmask]]News Release






U.S. Department of Health & Human Services
News Division


202-690-6343
[log in to unmask]<mailto:[log in to unmask]>
www.hhs.gov/news<http://www.hhs.gov/news>

FOR IMMEDIATE RELEASE
Thursday, June 7, 2012


New consumer assistance grants will give states more resources to help cons=
umers get and keep health coverage
Affordable Care Act grants have saved consumers millions
Health and Human Services (HHS) Secretary Kathleen Sebelius today announced=
 a new round of funding to support state-based Consumer Assistance Programs=
 that help consumers who have questions or concerns regarding their health =
insurance.  An HHS report released today also shows that hundreds of thousa=
nds of consumers have been helped by state consumer assistance programs fun=
ded by the Affordable Care Act - the health care law.
"The health care law is putting consumers, not insurance companies, in cont=
rol of their health care," said Secretary Sebelius.  "Consumer assistance p=
rograms provide a valuable tool for consumers who have questions or concern=
s about their health insurance."
Consumer Assistance Program (CAP) grantees, which can be state agencies or =
local non-profits contracted by a state, provide a wide variety of services=
 for consumers. They can help consumers find health coverage and file appea=
ls against health plans. For individuals unsure about their rights, Consume=
r Assistance Programs can educate them to take action. To provide better as=
sistance with future requests, Consumer Assistance Programs are required to=
 track consumer complaints to help identify problems and develop solutions.
In October of 2010, CAP grants were awarded to 35 states, the District of C=
olumbia, and four territories. The report released today shows that from Oc=
tober of 2010 to October of 2011:

*         CAP grantees directly assisted more than 200,000 consumers and re=
ached hundreds of thousands more through outreach and education efforts.



*         CAP grantees recovered more than $18 million in direct savings fo=
r consumers and millions of dollars more in unquantifiable savings from bet=
ter coverage.



*         More than 75 percent of all cases closed by CAPs were resolved in=
 the consumer's favor.
The new funding opportunity announced today ensures that CAP grantees, whet=
her operating in state agencies or as local non-profits, can continue to st=
rengthen and enhance ongoing efforts in the states and local communities to=
 protect consumers.
The grants will build on other programs and initiatives under the Affordabl=
e Care Act to help consumers make decisions about their care, including www=
.HealthCare.gov<http://www.healthcare.gov/>, where consumers can find healt=
h insurance options customized to their needs and location as well as other=
 information about their benefits and rights under the Affordable Care Act.

For more information on CAP Grants, including a map that shows what support=
 is available in your state, visit:
http://www.healthcare.gov/law/features/rights/consumer-assistance-program/

For the report on CAP grantee progress, visit: http://cciio.cms.gov/resourc=
es/other/index.html#capg
For the new Funding Opportunity Announcement, visit: http://www.grants.gov =
, and search for CFDA number 93.519.
# # #


Barbara Childers, MSW
Health Insurance Specialist
Philadelphia Regional Office
Office of External Affairs and Beneficiary Services
The Centers for Medicare & Medicaid Services (CMS)
(215) 861-4174 (direct)
(215) 287-7511 (BlackBerry)
(443) 380-5691 (fax)
[log in to unmask]
Follow CMS on Twitter @CMSGov<http://twitter.com/#!/CMSGov>

Did you know that most Medicare-covered preventive services are free?  Find=
 out how Medicare can help you stay healthy with an annual "Wellness Visit,=
" and regular preventive screenings at www.medicare.gov<http://www.medicare=
.gov>, or at 1-800-MEDICARE.


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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:12.0pt;font-family:"Arial","sans-serif"'>Good morning again,<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-f=
amily:"Arial","sans-serif"'>Please see the news release below regarding new=
 Consumer Assistance Program (CAP) grants available to states.&nbsp; The WV=
 CAP is operated out of the WV Office of the Insurance Commissioner, Consum=
er Service Division.&nbsp; There is a link below to more information on CAP=
 in WV.&nbsp; If you have any questions, please let me know!<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Ar=
ial","sans-serif"'>Sincerely,<o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'font-size:12.0pt;font-family:"Arial","sans-serif"'>Barbara<o:p>=
</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-=
family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNorm=
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cid:[log in to unmask]" alt=3D"HHS-tif logo.tif" v:shapes=3D"Pi=
cture_x0020_3"></span></span><![endif]><b><span style=3D'font-size:36.0pt'>=
News Release<o:p></o:p></span></b></p><p class=3DMsoNormal><span style=3D'f=
ont-size:12.0pt'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><!--[if g=
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tyle=3D'mso-ignore:vglayout'><table cellpadding=3D0 cellspacing=3D0 align=
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0000_s1026"></td></tr></table></span><![endif]><span style=3D'font-size:12.=
0pt'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span style=3D'font-s=
ize:12.0pt;font-family:"Times New Roman","serif"'><o:p>&nbsp;</o:p></span><=
/p><br style=3D'mso-ignore:vglayout' clear=3DALL><p class=3DMsoNormal><span=
 style=3D'font-size:12.0pt'>U.S. Department of Health &amp; Human Services<=
/span><span style=3D'font-size:12.0pt'><o:p></o:p></span></p><p class=3DMso=
Normal><span style=3D'font-size:12.0pt'>News Division</span><span style=3D'=
font-size:12.0pt;font-family:"Cambria","serif"'>&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style=3D'font=
-size:12.0pt'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fon=
t-size:12.0pt;font-family:"Cambria","serif"'><o:p>&nbsp;</o:p></span></p><p=
 class=3DMsoNormal><span style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span=
></p><p class=3DMsoNormal align=3Dright style=3D'margin-left:.5in;text-alig=
n:right;text-indent:.5in'><span style=3D'font-size:12.0pt'>202-690-6343<o:p=
></o:p></span></p><p class=3DMsoNormal align=3Dright style=3D'margin-left:.=
5in;text-align:right;text-indent:.5in'><span style=3D'font-size:12.0pt'><a =
href=3D"mailto:[log in to unmask]">[log in to unmask]</a></span><o:p></o:p></p><p cla=
ss=3DMsoNormal align=3Dright style=3D'margin-left:.5in;text-align:right;tex=
t-indent:.5in'><span style=3D'font-size:12.0pt'><a href=3D"http://www.hhs.g=
ov/news">www.hhs.gov/news</a><o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p>&n=
bsp;</o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:12.0p=
t;font-family:"Cambria","serif"'>FOR IMMEDIATE RELEASE</span></b><b><span s=
tyle=3D'font-size:12.0pt;font-family:"Cambria","serif"'><o:p></o:p></span><=
/b></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Ca=
mbria","serif"'>Thursday, June 7, 2012<o:p></o:p></span></p><span style=3D'=
font-size:12.0pt;font-family:"Cambria","serif"'><br clear=3Dall style=3D'pa=
ge-break-before:always'></span><p class=3DMsoNormal><span style=3D'font-siz=
e:12.0pt;font-family:"Cambria","serif"'><o:p>&nbsp;</o:p></span></p><p clas=
s=3DMsoNormal align=3Dcenter style=3D'text-align:center;background:white'><=
b><i><span style=3D'font-size:12.0pt;font-family:"Cambria","serif";color:bl=
ack'>New consumer assistance grants will give states more resources to help=
 consumers get and keep health coverage<o:p></o:p></span></i></b></p><p cla=
ss=3DMsoNormal align=3Dcenter style=3D'mso-margin-top-alt:.15in;margin-righ=
t:0in;margin-bottom:.15in;margin-left:0in;text-align:center;background:whit=
e'><b><span style=3D'font-size:12.0pt;font-family:"Cambria","serif";color:b=
lack'>Affordable Care Act grants have saved consumers millions&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></b=
></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:.15in;margin-right:0i=
n;margin-bottom:.15in;margin-left:0in;background:white'><span style=3D'font=
-size:12.0pt;font-family:"Cambria","serif";color:black'>Health and Human Se=
rvices (HHS) Secretary Kathleen Sebelius today announced a new round of fun=
ding to support state-based Consumer Assistance Programs that help consumer=
s who have questions or concerns regarding their health insurance.&nbsp; An=
 HHS report released today also shows that hundreds of thousands of consume=
rs have been helped by state consumer assistance programs funded by the Aff=
ordable Care Act &#8211; the health care law.<o:p></o:p></span></p><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:.15in;margin-right:0in;margin-bott=
om:.15in;margin-left:0in;background:white'><span style=3D'font-size:12.0pt;=
font-family:"Cambria","serif";color:black'>&#8220;The health care law is pu=
tting consumers, not insurance companies, in control of their health care,&=
#8221; said Secretary Sebelius.&nbsp; &#8220;Consumer assistance programs p=
rovide a valuable tool for consumers who have questions or concerns about t=
heir health insurance.&#8221;<o:p></o:p></span></p><p class=3DMsoNormal sty=
le=3D'background:white'><span style=3D'font-size:12.0pt;font-family:"Cambri=
a","serif";color:black'>Consumer Assistance Program (CAP) grantees, which c=
an be state agencies or local non-profits contracted by a state, provide a =
wide variety of services for consumers. They can help consumers find health=
 coverage and file appeals against health plans. For individuals unsure abo=
ut their rights, Consumer Assistance Programs can educate them to take acti=
on. To provide better assistance with future requests, Consumer Assistance =
Programs are required to track consumer complaints to help identify problem=
s and develop solutions.<o:p></o:p></span></p><p class=3DMsoNormal style=3D=
'mso-margin-top-alt:.15in;margin-right:0in;margin-bottom:.15in;margin-left:=
0in;background:white'><span style=3D'font-size:12.0pt;font-family:"Cambria"=
,"serif";color:black'>In October of 2010, CAP grants were awarded to 35 sta=
tes, the District of Columbia, and four territories. The report released to=
day shows that from October of 2010 to October of 2011:<o:p></o:p></span></=
p><p class=3DMsoListParagraph style=3D'mso-margin-top-alt:.15in;margin-righ=
t:0in;margin-bottom:.15in;margin-left:.5in;text-indent:-.25in;line-height:n=
ormal;mso-list:l0 level1 lfo1;background:white'><![if !supportLists]><span =
style=3D'font-size:12.0pt;font-family:Symbol;color:black'><span style=3D'ms=
o-list:Ignore'>&middot;<span style=3D'font:7.0pt "Times New Roman"'>&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><s=
pan style=3D'font-size:12.0pt;font-family:"Cambria","serif";color:black'>CA=
P grantees directly assisted more than 200,000 consumers and reached hundre=
ds of thousands more through outreach and education efforts.&nbsp; <o:p></o=
:p></span></p><p class=3DMsoListParagraph style=3D'mso-margin-top-alt:.15in=
;margin-right:0in;margin-bottom:.15in;margin-left:38.25pt;line-height:norma=
l;background:white'><span style=3D'font-size:12.0pt;font-family:"Cambria","=
serif";color:black'><o:p>&nbsp;</o:p></span></p><p class=3DMsoListParagraph=
 style=3D'mso-margin-top-alt:.15in;margin-right:0in;margin-bottom:.15in;mar=
gin-left:38.25pt;text-indent:-.25in;line-height:normal;mso-list:l1 level1 l=
fo2;background:white'><![if !supportLists]><span style=3D'font-size:12.0pt;=
font-family:Symbol;color:black'><span style=3D'mso-list:Ignore'>&middot;<sp=
an style=3D'font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; </span></span></span><![endif]><span style=3D'font-size:12.=
0pt;font-family:"Cambria","serif";color:black'>CAP grantees recovered more =
tha<a name=3D"_GoBack"></a>n $18 million in direct savings for consumers an=
d millions of dollars more in unquantifiable savings from better coverage.<=
o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'mso-margin-top-al=
t:.15in;margin-right:0in;margin-bottom:.15in;margin-left:38.25pt;line-heigh=
t:normal;background:white'><span style=3D'font-size:12.0pt;font-family:"Cam=
bria","serif";color:black'><o:p>&nbsp;</o:p></span></p><p class=3DMsoListPa=
ragraph style=3D'mso-margin-top-alt:.15in;margin-right:0in;margin-bottom:.1=
5in;margin-left:38.25pt;text-indent:-.25in;line-height:normal;mso-list:l1 l=
evel1 lfo2;background:white'><![if !supportLists]><span style=3D'font-size:=
12.0pt;font-family:Symbol;color:black'><span style=3D'mso-list:Ignore'>&mid=
dot;<span style=3D'font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style=3D'font-s=
ize:12.0pt;font-family:"Cambria","serif";color:black'>More than 75 percent =
of all cases closed by CAPs were resolved in the consumer&#8217;s favor.<o:=
p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:.15in;m=
argin-right:0in;margin-bottom:.15in;margin-left:0in;background:white'><span=
 style=3D'font-size:12.0pt;font-family:"Cambria","serif";color:black'>The n=
ew funding opportunity announced today ensures that CAP grantees, whether o=
perating in state agencies or as local non-profits, can continue to strengt=
hen and enhance ongoing efforts in the states and local communities to prot=
ect consumers. <o:p></o:p></span></p><p class=3DMsoNormal style=3D'backgrou=
nd:white'><span style=3D'font-size:12.0pt;font-family:"Cambria","serif";col=
or:black'>The grants will build on other programs and initiatives under the=
 Affordable Care Act to help consumers make decisions about their care, inc=
luding&nbsp;</span><a href=3D"http://www.healthcare.gov/"><span style=3D'fo=
nt-size:12.0pt;font-family:"Cambria","serif";color:black;text-decoration:no=
ne'>www.HealthCare.gov</span></a><span style=3D'font-size:12.0pt;font-famil=
y:"Cambria","serif";color:black'>, where consumers can find health insuranc=
e options customized to their needs and location as well as other informati=
on about their benefits and rights under the Affordable Care Act.&nbsp; <o:=
p></o:p></span></p><p class=3DMsoNormal style=3D'background:white'><span st=
yle=3D'font-size:12.0pt;font-family:"Cambria","serif";color:black'><o:p>&nb=
sp;</o:p></span></p><p class=3DMsoNormal style=3D'background:white'><span s=
tyle=3D'font-size:12.0pt;font-family:"Cambria","serif";color:black'>For mor=
e information on CAP Grants, including a map that shows what support is ava=
ilable in your state, visit:<o:p></o:p></span></p><p class=3DMsoNormal styl=
e=3D'background:white'><a href=3D"http://www.healthcare.gov/law/features/ri=
ghts/consumer-assistance-program/"><span style=3D'font-size:12.0pt;font-fam=
ily:"Cambria","serif"'>http://www.healthcare.gov/law/features/rights/consum=
er-assistance-program/</span></a><span style=3D'font-size:12.0pt;font-famil=
y:"Cambria","serif";color:black'><o:p></o:p></span></p><p class=3DMsoNormal=
 style=3D'background:white'><span style=3D'font-size:12.0pt;font-family:"Ca=
mbria","serif";color:black'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNorma=
l><span style=3D'font-size:12.0pt;font-family:"Cambria","serif";color:black=
'>For the report on CAP grantee progress, visit: </span><a href=3D"http://c=
ciio.cms.gov/resources/other/index.html#capg"><span style=3D'font-size:12.0=
pt;font-family:"Cambria","serif"'>http://cciio.cms.gov/resources/other/inde=
x.html#capg</span></a> <o:p></o:p></p><p class=3DMsoNormal style=3D'backgro=
und:white'><span style=3D'font-size:12.0pt;font-family:"Cambria","serif";co=
lor:black'>For the new Funding Opportunity Announcement, visit: </span><a h=
ref=3D"http://www.grants.gov"><span style=3D'font-size:12.0pt;font-family:"=
Cambria","serif"'>http://www.grants.gov</span></a><span style=3D'font-size:=
12.0pt;font-family:"Cambria","serif";color:black'> , and search for CFDA nu=
mber 93.519.&nbsp; <o:p></o:p></span></p><p class=3DMsoNormal align=3Dcente=
r style=3D'text-align:center'><span style=3D'font-size:12.0pt;font-family:"=
Cambria","serif"'># # #<o:p></o:p></span></p><p class=3DMsoNormal><span sty=
le=3D'font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p><=
/span></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:=
"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><spa=
n style=3D'font-size:12.0pt;font-family:"Cambria","serif"'>Barbara Childers=
, MSW<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:12=
.0pt;font-family:"Cambria","serif"'>Health Insurance Specialist<o:p></o:p><=
/span></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:=
"Cambria","serif"'>Philadelphia Regional Office<o:p></o:p></span></p><p cla=
ss=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Cambria","serif=
"'>Office of External Affairs and Beneficiary Services<o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Cambria"=
,"serif"'>The Centers for Medicare &amp; </span><span style=3D'font-size:12=
.0pt;font-family:"Cambria","serif"'>Medicaid</span><span style=3D'font-size=
:12.0pt;font-family:"Cambria","serif"'> Services (CMS)<o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Cambria"=
,"serif"'>(215) 861-4174 (direct)<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:12.0pt;font-family:"Cambria","serif"'>(215) 287-7=
511 (BlackBerry)<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:12.0pt;font-family:"Cambria","serif"'>(443) 380-5691 (fax)<o:p></o=
:p></span></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-fam=
ily:"Cambria","serif"'>[log in to unmask]<o:p></o:p></span></p><p=
 class=3DMsoNormal><i><span style=3D'font-family:"Britannic Bold","sans-ser=
if";color:#17365D'><a href=3D"http://twitter.com/#!/CMSGov"><span style=3D'=
color:blue'>Follow CMS on Twitter @CMSGov</span></a><o:p></o:p></span></i><=
/p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span sty=
le=3D'color:#1F497D'>Did you know that most Medicare-covered preventive ser=
vices are free?&nbsp; Find out how Medicare can help you stay healthy with =
an annual &#8220;Wellness Visit,&#8221; and regular preventive screenings a=
t <a href=3D"http://www.medicare.gov"><span style=3D'color:blue'>www.medica=
re.gov</span></a>, or at 1-800-MEDICARE.</span><o:p></o:p></p><p class=3DMs=
oNormal><o:p>&nbsp;</o:p></p></div></body></html>=

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