I’d love my job if it weren’t for the clients-dealing with difficult
people

Unfortunately, the behavior of some people can make it difficult for
them to use the help that an I&R or anyone else can offer, and it can
cause us to resent them. The goal of I&R is to approach and understand
the behavior of each client objectively.  People who are in a stressful
situation are often difficult because of that situation and may not
normally be that way.  People who are difficult to serve may need the
assistance of an I&R specialist the most. 
 
Sponsored by:  West Virginia Mountain AIRS
 
Wednesday May 19, 2010
Holiday Inn, Fairmont, WV  26554

9:00-3:30
Lunch on your own.

3 CEU’s     $15.00 per participant

Registration form attached or available on our web site:
www.wv211.org